EnerBank USA

Hours of Operation

Our regular business hours are:
Lending
Monday - Friday8:00 AM - 1:00 AM (EST)
Saturday9:00 AM - 8:00 PM (EST)
Sunday11:00 AM - 7:00 PM (EST)
Customer Service
Monday - Friday9:00 AM - 7:00 PM (EST)
Contractor Support
Monday - Friday8:00 AM - 8:00 PM (EST)


Special lending holiday hours:
Memorial Day (Monday, May 27, 2013)
8:00 AM - 6:00 PM (EST)
Independence Day (Thursday, July 4, 2013)
8:00 AM - 6:00 PM (EST)
Labor Day (Monday, September 2, 2013)
8:00 AM - 6:00 PM (EST)
Christmas Eve Day (Tuesday, December 24, 2013)
8:00 AM - 6:00 PM (EST)
New Year's Eve Day (Tuesday, December 31, 2013)
8:00 AM - 6:00 PM (EST)


We are closed on the following holidays:
New Years Day Sunday, January 1, 2013
Easter Day Sunday, March 31, 2013
Thanksgiving Day Thursday, November 28, 2013
Christmas Day Wednesday, December 25, 2013


Calendar Note:
We will be open on the following Federal Holidays to accept loan applications, provide support, and answer your questions. Please note, however there will be a delay in contractor funding on these dates as processing centers are closed in observance of the holiday.
Martin Luther King Day Monday, January 21, 2013
President's Day Monday, February 18, 2013
Columbus Day Monday, October 14, 2013
Veteran's Day Monday, November 11, 2013



Contact Us

Phone: 888-721-2100
  • For potential strategic business partners
Phone: 800-262-1655 option 1
  • For potential independent contractors
Phone: 888-390-1220
  • Option 1: Customer Service for borrowers
  • Option 2: Contractor Support for participating dealers

  • For potential strategic business partners
Bank Headquarters Address:
1245 Brickyard Road, Suite 600
Salt Lake City, UT 84106

*Borrowers approved for Same-As-Cash loans will pay no interest during the Same-As-Cash period if they re-pay the total amount borrowed on or before the Same-As-Cash date specified in the Note and Disclosure Statement. Borrowers may also qualify for monthly loan payment deferrals during the Same-As-Cash period.
Availability of specific payment options is based on your company's qualifications.

EnerBank USA is a Member FDIC.
EnerBank USA is a wholly owned subsidiary of CMS Energy Corp. (NYSE: CMS)