EnerBank USA

Hours of Operation

Our regular business hours are:
Lending
Monday - Friday8:00 AM - 1:00 AM (EST)
Saturday9:00 AM - 8:00 PM (EST)
Sunday11:00 AM - 7:00 PM (EST)
Customer Service
Monday - Friday9:00 AM - 7:00 PM (EST)
Contractor Support
Monday - Friday8:00 AM - 8:00 PM (EST)


Special holiday hours:
Day After Thanksgiving (Friday, November 23, 2012)
Lending11:00 AM - 7:00 PM (EST)
Customer ServiceClosed
Contractor SupportClosed


We are closed on the following holidays:
New Years EveSaturday, December 31, 2011
New Years DaySunday, January 1, 2012
Day After New Years DayMonday, January 2, 2012
Easter DaySunday, April 8, 2012
Memorial DayMonday, May 28, 2012
Independence DayWednesday, July 4, 2012
Day Before Labor DaySunday, September 2, 2012
Labor DayMonday, September 3, 2012
Thanksgiving DayThursday, November 22, 2012
Day Before Christmas EveSunday, December 23, 2012
Christmas EveMonday, December 24, 2012
Christmas DayTuesday, December 25, 2012
New Years EveMonday, Decmeber 31, 2012


Calendar Note:
We will be open on the following Federal Holidays to accept loan applications, provide support, and answer your questions. Please note, however there will be a delay in contractor funding on these dates as processing centers are closed in observance of the holiday.
Martin Luther King DayMonday, January 16, 2012
Washington's BirthdayMonday, February 20, 2012
Columbus DayMonday, October 8, 2012
Veteran's DayMonday, November 12, 2012



Contact Us

Phone: 888-721-2100, opt. 2
  • For potential strategic business partners
Phone: 800-262-1655, x206
  • For potential independent contractors
Phone: 888-390-1220
  • Option 1: Customer Service for borrowers
  • Option 2: Contractor Support for participating dealers

  • For potential strategic business partners
Bank Headquarters Address:
1245 E. Brickyard Road, Suite 640
Salt Lake City, UT 84106

*Borrowers approved for Same-As-Cash loans will pay no interest during the Same-As-Cash period if they re-pay the total amount borrowed on or before the Same-As-Cash date specified in the Note and Disclosure Statement. Borrowers may also qualify for monthly loan payment deferrals during the Same-As-Cash period.
Availability of specific payment options is based on your company's qualifications.

EnerBank USA is a Member FDIC.
EnerBank USA is a wholly owned subsidiary of CMS Energy Corp. (NYSE: CMS)